Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase. If anything isn't quite right, we're here to help.

Return Window

You can request a return for non-defective items (right of withdrawal) as well as for defective or damaged products within 15 days of receiving your order. Beyond this period, we unfortunately cannot offer a refund or exchange.

Eligibility Criteria

To be eligible for a return, your item must:

- Be unused and in its original condition

- Be returned in its original packaging

- Include proof of purchase

- Be brand new

Damaged or Defective Products

If you receive a defective or damaged product, please contact us and provide photos of the issue. We will issue a full refund or send a replacement at no additional charge.

Non-Returnable Items

Certain items cannot be returned, including:

- Products that have been used or damaged after delivery

- Items missing their original packaging

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:

- The refund will be issued to your original payment method

- Processing time usually takes up to 10 business days, depending on your bank

Late or Missing Refunds

If you have not received your refund yet:

- Re-check your bank account

- Contact your credit card company (processing times can vary)

- Contact your bank

If you have completed all of these steps and still have not received your refund, please contact us.

Exchanges

We accept returns and exchanges for both non-defective items (change of mind within 15 days) and defective or damaged goods. If you would like an exchange, please contact us as soon as possible.

Return Shipping Fees

Return shipping is completely free and covered by us for all orders.