Shipping policy

We make every effort to ship your orders as quickly as possible and to provide you with a reliable, seamless delivery experience.

Delivery Zones We ship our products to multiple countries. Delivery times and shipping costs may vary depending on the destination.

Processing Times All orders are processed within 24 to 72 business hours following payment confirmation.

Delivery Times Once shipped, estimated delivery times are generally 5 to 12 business days, depending on your location and the item ordered. Please note that these timeframes are estimates and may vary during periods of high demand or due to logistical constraints.

Shipping Fees Shipping costs are calculated automatically and displayed in your cart before you finalize your order.

Order Tracking As soon as your order is dispatched, you will receive an email containing a tracking number so you can track your package in real time.

Lost or Delayed Packages If your order is taking longer than expected:

- First, check your package tracking status

- Next, contact our customer service team if needed

We will do everything possible to resolve the issue quickly.

Incorrect Shipping Address It is the customer's responsibility to provide a correct shipping address. We cannot be held liable for orders delivered to an incorrect address provided at checkout; however, we will do our best to assist you in resolving the issue should this happen.

Damaged or Missing Items If your order arrives damaged or incomplete, please contact us immediately with proof (photos if possible) so we can help you.

Contact For any questions regarding shipping and delivery, our customer service team is at your disposal at the following email address: portao.contact@gmail.com